TERMS AND CONDITIONS
The listening world Online program
and 2026 Prague Summit
(Táborská pohoda Ltd & Česko naslouchá ngo)
1. INTRODUCTORY PROVISIONS
1.1 This document serves as the general terms and conditions (hereinafter referred to as the General Terms and Conditions) which govern the legal relationships arising from the sale of tickets to the Conference between the Seller and the Buyer.
2. DEFINITION
2.1 For the purposes of these GTC, the following definitions are set out:
2.1.1 The Conference means the conference The Listening World 2026, which will take place from May 23-25, 2026 at the CUBEX Centre Prague or online by stream is organized by the Seller.
2.1.2 The Buyer is understood to be a person who concludes a Contract with the Seller, the content of which is governed by these GTC.
2.1.3 Contact means the e-mail info@thelisteningworld.com
2.1.4 The Civil Code means Act No. 89/2012 Coll., the Civil Code, as amended.
2.1.5 The seller is Táborská pohoda sro (The Listening World Summit)
U Bechyňské dráhy 2932b, Tábor, 390 02, ID: 11714042, info@thelisteningworld.com
2.1.6 Contract means an obligation between the Seller and the Buyer, on the basis of which the Buyer purchases goods or services from the Seller in accordance with these GTC.
2.1.7 A consumer is a person who concludes a Contract with the Seller and is not an entrepreneur.
2.1.8 Website means the website https://thelisteningworld.com
2.1.9 GTC means these general terms and conditions of the Seller.
3. INFORMATION BEFORE CONCLUSION OF THE CONTRACT
3.1 Considering that the Contract may be concluded with the Consumer, we would like to provide the following information in a clear manner:
3.1.1 Price and payment. The price is stated for a specific item on the Site, and the price is not adjusted to the individual consumer based on automated decision-making.
3.1.2 Codes of Conduct. The Seller is not bound by any codes of conduct.
3.1.3 Withdrawal from the Contract. Information regarding the impossibility of withdrawing from the Contract is provided in Article 9 of the GTC.
3.1.4 Language of the contract. The GTC are drawn up in the Czech language and the Contract is also concluded in the Czech language.
3.1.5 Communication and delivery. By concluding the Contract, the Buyer agrees that the Seller may deliver to the electronic contact address provided by the Buyer during the Contract negotiation process.
3.1.6 Out-of-court dispute resolution. If you are a Consumer, you have the right to use the so-called out-of-court dispute resolution. For more information about this procedure, please see paragraph 13.2 of the GTC.
3.1.7 Complaints and dispute resolution. More detailed information regarding the method of resolving complaints and disputes is provided in Article 13 of the GTC.
3.1.8 Identity and contacts. The Seller's contacts and identification details are listed above in paragraph 2.1.3 of the GTC.
3.1.9 Duration of the contract. The contract is concluded for a fixed period.
3.1.10 Deposit. The Seller does not claim any deposit from the Buyer.
3.1.11 Method of concluding the contract. The contract is concluded in electronic form, remotely via the Website or e-mail, using remote means of communication, with which the Buyer agrees by concluding the contract. The costs associated with this are borne by both parties themselves. The contract is then archived by the Seller, and the Buyer does not have access to it.
4. CONCLUSION OF THE CONTRACT
4.1 The Buyer may purchase tickets to the Conference on the basis of a Contract concluded with the Seller.
4.2 The contract may be concluded in the following manner:
4.2.1 The Buyer selects the appropriate ticket for the Conference, fills out the order form on the Website, and by sending it, agrees to the content of these GTC. The Contract is deemed to be concluded upon sending a confirmation from the Seller;
or
4.2.2 The Contracting Parties shall conclude the Contract in written form or via e-mail, with these GTC being an annex to such Contract.
4.3. In relation to the conclusion of the Contract, the following applies:
4.3.1 The Buyer undertakes to provide only true and complete information when concluding the Contract.
4.3.2 The Contracting Parties exclude modified acceptance of the offer to conclude the Contract, i.e., the Contract cannot be concluded by acceptance with an amendment or deviation; such legal action is considered a new proposal.
4.3.3 The contracting parties exclude the binding nature and validity of any business terms and conditions other than these GTC;
4.3.4 The Seller is not obliged to conclude the Contract.
5. CONTENT OF THE CONTRACT
5.1 By purchasing tickets to the Conference, the Buyer is entitled to attend the Conference, or to stream the main program of the Conference online. All details about the Conference, including information about the start, end, program, place and location, as well as other information and instructions, are provided on the Site.
5.2 The ticket is non-transferable, and the Buyer is not entitled to transfer the ticket to a third party without the Seller's consent.
5.3 For the avoidance of doubt, the Seller does not guarantee the Conference program, which is subject to change, as well as any speakers or other parameters. The Seller reserves the right to modify the parameters of the Conference without obligation to inform the Buyer.
5.4 The Buyer acknowledges that participation in the accompanying program may be limited due to capacity reasons, and the Seller does not guarantee the Buyer's ability to participate.
5.5 By participating in the Conference, the Buyer undertakes to comply with the rules of good conduct and instructions of the Seller or persons authorized by him, as well as the rules of the premises in which the Conference is held. The Buyer undertakes not to disrupt the smooth running of the Conference.
5.6 The Buyer acknowledges that by purchasing tickets, he/she agrees that the Seller will take contextual photographs at the Conference, which will not be used to identify participants, and an audiovisual recording of the Conference. The photographs taken will be used only to the extent necessary for the purposes of promoting the Conference and the Seller on social networks and the Internet.
6. DELIVERY OF TICKETS
6.1 Tickets for the Conference will be delivered via the electronic communication address provided when concluding the Contract, after payment of the relevant price.
7. CONFERENCE RECORDING
7.1 If the Buyer purchases a conference recording along with a ticket to the Conference, the Seller undertakes to make the recording available after the end of the Conference, as soon as the entire conference recording has been processed and sent to the e-mail address provided during the purchase.
7.2 The Buyer acknowledges that in order to use the recording, it is necessary to have a high-quality internet connection and the latest version of internet browsers that allow playing audio or audiovisual content, or opening files, especially with the .pdf extension and common formats used in office software. In the event of different compatibility or interoperability requirements, the Buyer will be informed directly on the Website.
7.3 The digital content is provided in the agreed quality, provided that, unless otherwise agreed, updates necessary to maintain the properties will be provided, where the nature of the product or service allows, for the agreed period or for a period of 2 years, or for a period that can be reasonably expected. If the update is not carried out within a reasonable time, no rights from defective performance will arise.
7.4 The Buyer acknowledges that the functionality of the record may be limited, with more detailed information provided on the Website.
7.5 The Buyer undertakes to use the conference recording for his own purposes and undertakes not to share it with third parties.
8. PRICE AND PAYMENT TERMS
8.1 The price of tickets for the Conference is listed on the Website. All prices are final (excluding VAT and including VAT).
8.2 The price can be paid:
8.2.1 by bank transfer to the Seller's account specified in the payment instructions or on the invoice that the Seller receives in the confirmation email; or
8.2.2 cashless via a payment card;
8.2.3 via the Stripe payment gateway.
9. WITHDRAWAL FROM THE CONTRACT
9.1 The Buyer acknowledges that the Conference takes place on a specific and specific date, and in accordance with Section 1837(j) of the Civil Code, the Buyer does not have the right to withdraw from the contract.
10. RIGHTS FROM DEFECTIVE PERFORMANCE
10.1 Rights arising from defective performance are governed by the Civil Code and this article.
10.2 A defective item is an item (product or service) that:
10.2.1 does not correspond to the agreed description, type and quantity, as well as the quality, functionality, compatibility, interoperability and other agreed characteristics;
10.2.2 is not suitable for the purpose for which the Buyer requested it and to which the Seller agreed, with the Seller expressly drawing attention to the statement set out in paragraph 10.2 of the GTC below;
10.2.3 is not supplied with the agreed accessories and instructions for use, including assembly instructions;
or
10.2.4 it is not suitable for the purpose for which a thing of this type is used, including with regard to the rights of third parties, legal regulations, technical standards or codes of conduct in the given sector;
10.2.5 the quantity, quality and other properties, including durability, functionality, compatibility and safety, do not correspond to the usual properties of things of the same type that the buyer can reasonably expect, even with regard to public statements made by the seller or another person in the same contractual chain, in particular advertising or labelling, unless the seller proves that he was not aware of it or that it was modified at least in a comparable way at the time of conclusion of the purchase contract, or that it could not have influenced the decision to purchase;
10.2.6 is not supplied with accessories, including packaging, assembly instructions and other instructions for use that the buyer can reasonably expect;
10.2.7 does not correspond in quality or design to the sample or template that the Seller provided to the Buyer prior to the conclusion of the Contract.
10.3 For the avoidance of doubt, you acknowledge that the fact that the Buyer does not like the content of the Conference or recording is not a defect.
10.4 The Seller is obliged to remove all defects if they appear within 24 months from the conclusion of the Contract. If the defect appears within 12 months from the acceptance, it is assumed that the item was defective upon acceptance, unless the nature of the item or defect precludes this. This period does not run for the period during which you cannot use the item, assuming that a complaint has been made.
10.5 You can claim the defect itself through the contacts listed above.
10.6 If the item has a defect, the Buyer may request:
10.6.1 its removal, or
10.6.2 delivery of a new item without a defect
unless the requested method of removing the defect is impossible with regard to the significance of the defect, the value of the item without the defect. Likewise, the Seller has the right not to remove the defect if it is impossible or unreasonably expensive with regard to the significance of the defect and the value that the item would have without the defect.
10.7 The Seller shall handle the complaint without delay, no later than within 30 days of its submission. In the case of digital content or a digital service, the Seller undertakes to remedy the defect within a reasonable time, taking into account the nature of the digital content or digital service and the purpose for which you requested such a digital item.
10.8 If the Seller refuses to remove the defect, the period for complaints expires, the defect appears repeatedly or the defect is a material breach of contract, or the Buyer has a legitimate feeling that the defect will not be removed within a reasonable time or without significant difficulties, the Buyer may demand:
10.8.1 Discount on the price; or
10.8.2 Withdraw from the contract. However, the Buyer may not withdraw from the contract if the defect in the item is insignificant (whereas it is assumed that the defect in the item is not insignificant).
10.9 If the Buyer is entitled to compensation for the costs incurred in a defective performance, he is also entitled to compensation for the costs incurred reasonably, within one month after the expiry of the deadline for notifying the defect. If the Buyer fails to comply with this deadline, he is not entitled to these costs.
11. LIABILITY AND COMPENSATION FOR DAMAGES
11.1 To the maximum extent permitted by law, the Seller excludes its obligation to compensate for any damage that the Buyer may incur in connection with the Contract or participation in the Conference.
12. LEGAL REGIME
12.1 These GTC and the Contract that arises under the GTC are governed by Czech law, in particular the Civil Code, in the event that the Contract contains an international element. This choice of law does not affect the relevant provisions of the law that protects Consumers.
13. DISPUTE RESOLUTION
13.1 The contracting parties undertake to resolve all disputes amicably. If a dispute cannot be resolved amicably, the contracting parties agree on the jurisdiction of the Czech courts, which will resolve the matter in accordance with Czech law.
13.2 In addition to the procedure specified in the previous paragraphs, you as a Consumer have the right to use the out-of-court resolution of consumer disputes, the resolution of which is the responsibility of the Czech Trade Inspection Authority, registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: https://adr.coi.cz/cs.
13.3 If you are not from the Czech Republic, you can contact the Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr, or contact the European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, which is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
14. SALVATORY CLAUSE
14.1 If it becomes apparent that any provision of the GTC or the Contract is or has become invalid, ineffective or in any way unenforceable against the will of the Contracting Parties, or that such invalidity, ineffectiveness or inapplicability inevitably occurs (e.g., due to a change in relevant legal regulations), this shall not affect the validity, effectiveness or applicability of the other provisions of the GTC or the Contract.
14.2 In such a case, the contracting parties undertake to provide mutual cooperation in taking the appropriate legal actions in order to replace the invalid, ineffective or inapplicable provision with another provision so that the purpose of the GTC or the Contract is maintained and fulfilled.
15. PROTECTION OF PERSONAL DATA
The protection of personal data is governed by the processing principles located here: https://thelisteningworld.com/en/personal-data-processing-policy/
16. FINAL PROVISIONS
16.1 The buyer assumes the risk of a change in circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.
16.2 The Seller is entitled to assign the rights established by the Contract to a third party.
16.3 These GTC are effective from 1.1.2025